x

For best results, we recommend using one of the following browsers

HELP
x

WELCOME TO THE HELP PAGE

Having issues creating your game? Check out our list of frequently asked questions to see if what you’re experiencing has been reported. Question not there, or still having issues? Submit a bug report below, or contact us directly!

FAQ

  • Nothing is happening and I can’t build my game.
    • Are you using a supported browser? This app is compatible with the latest versions of Chrome, Firefox, and Safari. Some features may not work if you are using Internet Explorer or another browser.
    • Is the current version of Flash installed? You can check here: http://www.adobe.com/software/flash/about/
    • This experience is not designed to work in the Windows 7 Operating System or in Internet Explorer version 8 and lower. Please check back soon for updates!
  • I’ve built my game but I’m not able to play it.
    • Are you using a supported browser? This app is compatible with the latest versions of Chrome, Firefox, and Safari. Some features may not work if you are using Internet Explorer or another browser.
    • Is the current version of Flash installed? You can check here: http://www.adobe.com/software/flash/about/
    • This experience is not designed to work in the Windows 7 Operating System or in Internet Explorer version 8 and lower. Please check back soon for updates!
  • I’ve picked my character, but I can’t click “Continue” on the Game Design - Environment screen.
    Be sure you’ve chosen both an environment and a color scheme (Four small boxes to the right of each environment).
  • I’ve picked my environment, but I can’t click “Continue” on the Game Design – Collection screen.
    Be sure you’ve chosen both an item and a color scheme (Four small boxes to the right of each collection item).
  • I’ve picked my collection item, but I can’t click “Continue” on the Game Design – Avoidance screen.
    Be sure you’ve chosen both an obstacle and a color scheme (Four small boxes to the right of each avoidance item).
  • I can’t hear anything on the Sound Effects and Game Music pages.
    Be sure your speakers are on and the volume is turned up. Also, check to make sure there aren’t any headphones plugged in to your computer.
  • I can’t choose the name cards to name my game.
    Be sure you’re clicking and dragging one card of each color to the game title. Only yellow cards can be used in the first space, outlined in yellow. Only blue cards can be used in the second space, outlined in blue.
  • I’ve set the time limit, but I can’t click “Continue” on the Write the Code – Time Limit screen.
    Be sure you’ve chosen a digit between 30 and 300. Do not include any additional characters (such as the word “seconds”), only numerical digits.
  • I’ve set the Hero Walking speed, but I can’t click “Continue” on the Write the Code – Speed screen.
    Be sure you’ve chosen a digit between 1 and 10. Do not include any additional characters (such as the word “seconds”), only numerical digits.
  • I’ve set the Avoidance Item speed, but I can’t click “Continue” on the Write the Code – Speed screen.
    Be sure you’ve chosen a digit between 1 and 10. Do not include any additional characters (such as the word “seconds”), only numerical digits.
  • I’ve set the Collection Item quantity, but I can’t click “Continue” on the Write the Code – Quantities screen.
    Be sure you’ve chosen a digit between 10 and 40. Do not include any additional characters (such as the word “items”), only numerical digits.
  • I’ve set the Avoidance Item quantity, but I can’t click “Continue” on the Write the Code – Quantities screen.
    Be sure you’ve chosen a digit between 0 and 20. Do not include any additional characters (such as the word “items”), only numerical digits.
  • I’ve set the Collection Item point value, but I can’t click “Continue” on the Write the Code – Values screen.
    Be sure you’ve chosen a digit between 5 and 50. Do not include any additional characters (such as the word “points”), only numerical digits.
  • I’ve set the Game Difficulty, but I can’t click “Continue” on the Write the Code – Difficulty screen.
    Be sure you’ve chosen a digit between 1 and 10. Do not include any additional characters, only numerical digits.

SUBMIT A BUG REPORT

Still having issues getting your game to work? We want to know! Submit a bug report below to have a Bug Squasher resolve the issue.

A "bug" is something that's wrong with the site, and a bug report is an official record of an issue you're experiencing when creating a game. Keep in mind that the best bug reports are specific. Be sure to provide as much information about your issue as possible so our programmers can find the issue and squash the bug!

Example: A not very helpful bug report
“I tried making a game with my laptop but nothing is happening. Please help me make my game work, I want to share it with my friends”

This bug report doesn't help our Bug Squashers because:
1) It does not provide enough information for the issue to be reproduced – there is no way for a Bug Squasher to know which laptop or browser you’re using.
2) It does not give specifics about the issue – the Bug Squasher will need to know more than the fact that the game simply isn’t working.

Example: A very helpful bug report
“I’m using a Mac computer with OSX 10.9.4 and Chrome version 37.0.2062.94. The game keeps freezing after I choose sound effects and music. I can see the button to continue, but when I click it, nothing happens.”

This bug report is very helpful to our Bug Squashers because:
1) It provides a lot of specific information about the computer and browser the user is on, which lets us recreate the issue.
2) It provides a lot of details about the issue itself, explaining both what the user expected to happen and what actually happened.

Ready to submit your report? Fill out the form below!

CONTACT

Submit general questions, comments, or concerns below and someone will respond to you within three business days.

Be The Video Game Developer - where YOU get to make a video game!

Be the Video Game Developer, an interactive experience that puts girls in the driver’s seat of video game development.

Through Be the Video Game Developer, girls consider what they would like to see in video games and make selections accordingly—choosing avatars, storylines, and other video game features. They learn ideation, critical thinking, and teamwork skills to help them feel like creators in the game design process.

Please download the latest version of Adobe Flash Player to view this site.